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Smart Business Solutions Built for Modern Enterprises

Supercharge your business with Trionex solutions. Designed for modern businesses, our platforms streamline operations, reduce costs, and maximize efficiency. Trionex have certified experts who deliver Odoo Services, Custom Development, and Enterprise Solutions designed to increase efficiency, reduce operational gaps, and support long-term digital transformation. Make smarter decisions, automate repetitive tasks, and unlock scalable growth with solutions tailored to your business needs.

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Keep Your Odoo System Stable Long After Go-Live

An ERP system needs ongoing attention the same way any business critical tool does. Support & Maintenance from Trionex covers everything that keeps your Odoo system reliable after launch, from bug fixes and security patches to performance checks and helpdesk assistance for your team.

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What Our Support Plans Cover

Technical Issue Resolution

Errors, broken workflows, report glitches and configuration problems are diagnosed and fixed by the same type of consultants who handled your original Odoo Implementation, so they already understand how your system is built.

Security Patches and Version Maintenance

We apply security updates promptly and track when your version is approaching its support end date, so an upgrade can be planned ahead of time instead of forced on you.

Custom Module Maintenance

Any custom development or module work we built for you stays maintained as Odoo evolves, instead of breaking silently after an update elsewhere in the system.

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Performance Monitoring and Backups

We monitor server health, database performance and backup integrity, catching slowdowns and data risks before they affect daily operations.

Functional Helpdesk Support

Beyond technical fixes, your staff can raise questions about how to use Odoo for daily tasks. We answer through a structured ticketing system rather than leaving teams to figure things out alone.

How Our SLA Works

Every support plan comes with a clear Service Level Agreement that defines response time and resolution time based on issue priority. Critical issues, such as a system outage during business hours, get immediate attention. Minor questions or small enhancements follow a defined but still prompt timeline. You always know what to expect, with no open ended waiting.

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Support Plan Options

We offer monthly retainer plans for businesses that want predictable, ongoing coverage, and pay-as-you-go support for businesses with lighter needs. Manufacturers running production schedules, retailers operating POS during peak hours, and restaurants depending on order flow during rush periods usually choose retainer plans because downtime directly affects revenue.

FAQs
About Odoo Implementation

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Odoo's Enterprise subscription includes baseline support directly from Odoo, but it does not cover custom modules or guarantee contractual response times. A partner plan adds SLA backed response times and full coverage of your customizations.

Yes. Our support plans cover both editions, since Community Edition has no official vendor support channel at all.

Yes. Proactive monitoring is part of our retainer plans, which means many issues are resolved before they ever reach a support ticket.

An AMC typically covers bug fixes, security patches, custom module maintenance, performance monitoring, backup checks and a fixed number of support hours per month, all under defined SLA timelines.

Critical issues such as system downtime are addressed immediately under our SLA, with response times defined in your support agreement based on priority level.

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info@trionex.pk +92 311 4994809 25 Broadway Commercial, Park View City,
Lahore

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